Privacy Policy

San Diego Pool Tile Cleaning (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, request an estimate, schedule service, or opt in to receive SMS/text messages.

Information We Collect

We may collect the following categories of information:

A) Personal Information You Provide

• Name
• Phone number
• Email address
• Property/service address (if provided)
• Photos or details you submit for an estimate
• Any other information you choose to provide via forms, phone, email, chat, or text

B) Automatically Collected Information (Website Usage)

• IP address
• Device identifiers and browser type
• Pages viewed, clicks, referring/exit pages
• Approximate location (derived from IP)
• Cookies or similar tracking technologies (see “Cookies” below)

How We Use Your Information

We use information we collect to:

• Provide estimates and respond to inquiries
• Schedule and deliver Services
• Send appointment confirmations, reminders, and service updates
• Provide customer support
• Send marketing/promotional communications (where permitted and when you opt in)
• Improve our website, services, and marketing performance
• Help prevent fraud, abuse, and security incidents
• Comply with legal obligations

SMS/Text Message Privacy (10DLC / A2P Compliance)

When you provide your phone number and opt in to receive texts, we may send transactional and promotional SMS messages.

Message frequency varies. Message and data rates may apply.

Opt-Out: Reply “STOP” to unsubscribe at any time.
Help: Reply “HELP” for assistance.
Support Contact: info@sdpooltilecleaning.com | 760-721-3037

Important: We do not sell or share your SMS opt-in information or phone number for third-party marketing purposes.

How We Share Information

We do not rent or sell your personal information. We may share information in the following limited circumstances:

• Service providers/contractors that help us operate our business (e.g., website hosting, CRM, analytics, messaging, scheduling) — only as needed to perform services on our behalf
• Legal/compliance — if required by law, subpoena, court order, or to protect rights, safety, and security
• Business transfers — in connection with a merger, sale, or transfer of assets (if applicable)

Cookies and Analytics

We may use cookies and similar technologies to improve website performance and understand user activity. You can control cookies through your browser settings. Disabling cookies may limit certain functionality.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as reasonably necessary to provide Services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

California Privacy Rights (CCPA/CPRA Notice)

If you are a California resident, you may have the following rights, subject to applicable exceptions:

• Right to Know/Access: Request information about the personal information we collected, used, and disclosed.
• Right to Delete: Request deletion of personal information we collected from you.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: We do not sell personal information. We also do not share personal information for cross-context behavioral advertising in a way that triggers opt-out requirements under the CPRA.
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

How to Exercise Your Rights

To submit a request, contact us at:
Email: info@sdpooltilecleaning.com
Phone: 760-721-3037

We may need to verify your identity before processing requests.

Minors

Our website and Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or Services after changes means you accept the updated policy.

Contact Us

San Diego Pool Tile Cleaning
Address: 4035 Oceanside Blvd, Oceanside, CA 92054
Contractor License: #975033
Email: info@sdpooltilecleaning.com
Phone: 760-721-3037